Privacy Policy

HOW WE PROTECT YOU AND YOUR INFORMATION

​Your information does not get shared with anyone else within my private practice, as the Therapist manage my practice myself, and operate the business as an independent limited company.

From the moment you get in touch with me, the Therapist will never try to obtain information about you from any third party without your knowledge and consent.

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The lawful basis for processing your data

The therapist only uses information about you in ways that are core or legally essential for me to fulfil my role as an effective, safe, ethical and responsive rapid transformational therapist or hypnotherapist to you.

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 Marketing Permissions

We will use the information you provide on the pop-up form to be in touch with you and to provide updates and marketing. 

Email

We will send you occasional emails about promotions, new products and important updates to keep you in the loop.

Customised online advertising

We will use your information to show you ads that are more relevant to you to improve your online experience.

We use MailerLite as our marketing automation platform. By clicking below to submit the pop-up from, you acknowledge that the information you provide will be transferred to MailerLite for processing in accordance with their Privacy Policy https://www.mailerlite.com/legal/privacy-policy and Terms of Service https://www.mailerlite.com/legal/terms-of-service. 

Also Names.co.uk see their Terms and Condition https://www.names.co.uk/info/terms and their Privacy Policy https://www.names.co.uk/info/terms/privacy-policy. 

Google their Terms and Condition https://www.google.co.uk/intl/en-GB/policies/terms/archive/20070416/ and their Privacy Policy https://policies.google.com/privacy?hl=en-GB used for marketing purpose as well.

Others collect information

Booking system:

Microsoft Team https://learn.microsoft.com/en-us/microsoftteams/teams-privacy

Payment 

We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g., payment processors).

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors, whose use of your personal information is governed by their Privacy Policy.

Stripe payment https://stripe.com/en-gb/privacy​ and https://stripe.com/gb/legal​

Free Agent invoicing https://www.freeagent.com/website/privacy/ and https://www.freeagent.com/company/terms/

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Under GDPR 2018, the Therapist what is known as the 'data controller' also the 'data processor', and I have specific responsibilities and requirements, accompanying these roles to protect your privacy. 

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Disclaimer: Your role in protecting your privacy

I make every effort to ensure that my clients' personal information is held securely and to safeguard against unauthorised access, whether I receive it via my website, emails, text, over Skype or phone or in person. 

At the same time, in agreeing to my privacy policy:

You acknowledge that the privacy of your communications and personal information can never be completely guaranteed when it is being transmitted over the internet. 

You acknowledge and agree that you share information via the internet at your own risk.

Furthermore, you agree to take responsibility for your role in safeguarding your data privacy in the email address you choose to use and whether or not you choose to password-protect information you send to me. 

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The policy is to request that clients endeavour to take the following actions wherever possible: 

To email me from an email address that does not have your full name in it

To only include your first name in any documents you send me 

To password protect documents that you may send me 

How do I obtain information about you?

I obtain information from:

What you decide to share with me when you first contact me, when you phone or email me to make an enquiry or book a free discovery call.

What you choose to share with me – information you send me by email and over the phone (text or voice message).

Sessions we have together in person face to face, by phone and online (Skype or Zoom etc).

If we agree to work together, I will, of course, want to get to know you, your needs, aims, symptoms, health information and life context, so we can work well together, with a good shared understanding.

Your privacy when you first get in touch 

The Therapist only keeps your contact information to respond to your call or message, email, text and be of help to you. 

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About your initial free Microsoft Teams consultation

If you make initial contact with me to choose a free telephone/M.Teams consultation, you can choose how much you would like to share with me at this stage. The purpose of your initial free telephone/M. Teams consultation is about the getting information: to talk about your issue, for you to ask any questions about how I work or can help you, and for me to provide you with some information about how I could assist. However, having a simple overview of your current issues, and what you want from sessions, can be helpful to ascertain if I am best placed to work with you.

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Your privacy in our teamwork together 

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Emailing each other 

After we have decided to work together I will send you a confirmation email detailing the type of the session, fee and other relevant practicalities.

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Online sessions 

Microsoft Teams services have updated their privacy measures to ensure they are fully compliant with GDPR 2018. 

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You can install Microsoft Teams as an option for online sessions.

What type of information do I collect about you? 

The Therapist will collect the following personal information from you:

Personal Information

Your name

Contact Details

Address

DOB

GP address

Sensitive information 

Some of the information you may share with me is likely to be classified as sensitive. The Therapist legally required to take strong measures to protect your confidentiality with any of the following sensitive information that would be important for me to know to help you:

Your mental and physical health

Use of alcohol, prescribed and non prescribed drug use

Any criminal offences or alleged offences   

If you choose to share any information with me about your relationship or sexual history or orientation, your family, lifestyle, employment, religion or cultural background, this is also respected as 'sensitive'.   

What do I use your information for?

The Therapist may at times will need to ask you about some of the above sensitive information with the specific purposes of ensuring that:

The service I provide to you is properly responsive to your specific circumstances and needs. 

The Therapist makes safe and effective therapeutic decisions 

The Therapist responds to you in the most considerate way

we communicate openly with one another to make wise and appropriate decisions together in a teamwork approach 

Regarding personal and sensitive information, I don't need to have a written record of everything you share with me. I keep my note-taking outside of sessions to a minimum.

Record keeping 

Records comprise: 

The emails, text, form, or letters you have decided to send me

The emails, text, form, or letters I have sent to you to the email address of your choice

Storing paper information securely 

The Therapist keeps handwritten or printed information about you to an absolute minimum to protect your data. 

I do not print or keep duplicate information wherever this can be prevented.

The Therapist needs to keep the client intake form contribution with the Professional and Public Liability Insurance request of 7 years. (Balens Specialist Insurance Broker)

The Therapist will not keep the client audio recording.

To protect your information, the audio recording will be destroyed after the Therapist email to you.

All handwritten or printed information that has any personally identifying information on it about my clients is kept in a securely locked filing cabinet.

Keeping electronic information securely stored 

My devices are all password-protected, with strong passwords that are all different from each other, and which I change at suitable intervals. 

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The Therapist doesn't share the devices or passwords with anyone else besides the l therapist who is the executor of my ‘Professional Will’ who has the password for my laptop. I would only use this in the unfortunate event of me being unable to work (death, serious illness etc.). At this point, my executor would access my current client list and inform them of the situation.

The Therapist doesn't store any personally identifying information of my clients on a mobile phone, except for your number and names are coded.

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If you get in touch with me via Skype, the contact details you use are stored, but I do not store any therapy related information on these platforms. 

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The Therapist doesn't record phone Microsoft Teams sessions. If you wish to record a session to help you remember, you're welcome to do so, as long as you acknowledge this data is then your responsibility. 

If the Therapist needs to electronically send a report or invoice, I send this separate to your personally identifying information or password protect the document. 

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General practitioners (your GP)

It is not typically necessary for me to contact a client's General Practitioner, unless you and I have concerns about the medication or treatment that a general practitioner may be prescribing you, or if your GP is the gateway to enable you to access other healthcare that you need. 

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If I share any information with your GP it will be in written form, in explicit consultation and collaboration with you, with the purpose of you getting better quality health care. I would ensure you have the opportunity to edit before it is sent and that you have a copy of the final draft.

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Legal exceptions to obtaining your consent 

​There are some situations where I would be required to share your information with third parties, without your consent:

Court Order

If I am required to disclose data about you, under a Court Order for me to do so.

Child Protection

If I am concerned about the welfare of a child, i.e., where there are child protection issues relating to potential physical, mental, sexual abuse or serious neglect

the risk to self or others.

Your Individual Rights

You have a several right when it comes to your data. Please do visit, so you can get fully informed about all of your data rights. I have listed three particularly important rights here.

Your right of Access 

You have a right to make a written request for the details of the personal information that I hold about you.

You can simply email me and I will be happy to share the records that I have for you.

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Your right to rectification

If you believe that any information I am holding on you is incorrect, incomplete or needs updating, please email me with details and I will promptly make the right changes. I will always show you any report or letter I write to a third party before I send it, and invite you to rectify it as you see fit. 

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Your right to portability

Any information that gets generated in our work together, such as reports or letters, you are most welcome to share with other people if that would be helpful to you. I will do my best to only keep information in a form that is easily portable for your convenience.